Delivery & Returns

DELIVERY

We do not make an extra charge for standard shipping to UK postcodes.

For smaller value orders (insoles, polish etc) the shipping charge is a flat rate of £2.

For UK deliveries, we use Royal Mail's tracked 48 service. If an order is placed Monday-Thursday before about 2pm, we will usually have it packed up and with Royal Mail on the same day. It will then be delivered two days later. If ordered on a Friday before 2pm it will usually be delivered on Monday. If ordered after 2pm on a Friday it will be processed on the following Monday and delivered on Wednesday. These are estimated delivery times and may be subject to delay around busy periods or public holidays. 

We also offer Royal Mail Special Delivery. We charge £8.95 for this service for one pair of boots. Orders placed before 2pm Monday-Friday will be delivered the following day before 1pm. Orders placed after 2pm on Friday will be posted on Monday and delivered on Tuesday. Please choose this option at checkout.

Shipping a single pair of boots to a non-UK European destination is calculated by weight and size - you will see how much we are charging when you checkout, before you are asked to pay. If you order more than one pair of boots, we may need to contact you to discuss an additional shipping charge.

Please contact us for shipping charges to countries outside of the EU.

If you need help placing your order, please call Pete or Helen on 01600 887111 (international: +44 1600 887111) or email us at sales@aussieboots.co.uk 


RETURNS

EXTENDED RETURNS PERIOD

In general, we are happy to accept returns for exchange or refund within 28 days of purchase, however we are happy to extend our returns period to 3 months to accommodate people who may have difficulty returning boots to us. If you have any questions about this just let us know: email us here.

If you live in the UK and you need to exchange for a different size, we will cover the cost of sending the FIRST REPLACEMENT  to you.

We ask customers to pay for any returns to us and to post back by Royal Mail. As you would expect, we ask that items are returned to us in the same condition in which they were received by you. That means not trying them on on a hard surface (carpet is fine) and leaving the tags on.

Please return footwear in original boxes, and wrap the box as opposed to sticking tape all over it - we re-use boxes whenever possible. Thank you!

Returns of items purchased in November and December each year - we extend our returns deadline to make it easier for our customers over the holiday period. Items purchased in November and December are accepted for exchange or refund until the end of the following January. Our returns conditions apply.

The return address is: 

AussieBoots
PO Box 127
Monmouth
NP25 9BD 

If you would like to discuss anything, please call Pete or Helen on 01600 887111 (international: +44 1600 887111) or email us at sales@aussieboots.co.uk

NB - PLEASE SEND ALL RETURNS by ROYAL MAIL ONLY. You can send by First/Second Class post, but please ask your post office for proof of postage. A single pair of boots sent back to us by Second Class parcel post with a signature at this end will cost you about £4.00 (£3.00 without the signature). If you prefer a signed/tracked service, please also do this through the Royal Mail. Overnight parcel companies CAN'T DELIVER to PO BOX ADDRESSES - thank you.