• We do not charge for standard shipping on orders over £50 to UK postcodes.
  • For smaller value orders (insoles, polish etc) the shipping charge is a flat rate of £2. Small parcels are sent with Royal Mail second class standard delivery. 
  • For UK deliveries over £50, we use Royal Mail's tracked 48 service. If an order is placed Monday-Thursday before 2pm, we will usually have it packed up and with Royal Mail on the same day. It will then be delivered two - three days later. If ordered on a Friday before 2pm it will usually be delivered on Monday. If ordered after 2pm on a Friday or over the weekend it will be processed on the following Monday and delivered on Wednesday/Thursday. These are estimated delivery times and may be subject to delay around busy periods or public holidays. 
  • Royal Mail will send an email for your to track the progress of your parcel, and will also give you an option to Change Delivery day, deliver to a neighbour or safe place or collect from a Post Office or a Delivery Office. Just follow the links in the email. 
  • We also offer Royal Mail Next Day Delivery. We charge £8.95 for this service for one pair of boots. Orders placed before 2pm Monday-Friday will be delivered the following day before 1pm. Orders placed after 2pm on Friday or over the weekend will be posted on Monday and delivered on Tuesday. A signature is required for this service. Please choose this option at checkout.



  • We do not charge VAT on boots being shipped outside the UK. When you enter your delivery address at checkout the VAT will be removed from your order total. 
  • There may be customs charges to pay when the boots enter your country - sometimes these are significant charges and it may be worth finding out how much you are likely to be charged before placing your order.
  • Shipping a single pair of boots to a European destination is calculated by weight and size - you will see how much we are charging when you checkout, before you are asked to pay. If you order more than one pair of boots, we may need to contact you to discuss an additional shipping charge.
  • Unfortunately we cannot refund the cost of shipping if you return the boots to us but you are, of course, entitled to a refund or exchange on the boots themselves.
  • We are currently not able to ship polish, renovating cream or other liquids to countries outside the UK. This is due to courier security restrictions. If you order one of these products we will refund you for that product and will ship the remainder of your order.



  • Unfortunately we are not able to ship to destinations outside the UK or EU.

If you need help placing your order, please call 01600 887111 (international: +44 1600 887111) or email us at